Support
Help and contact
Hamster is run by Joe Cornish, a sole trader in the UK, trading as Hamster. Email is the quickest way to reach us.
Email us
Say whether you’re on Android or iPhone and what happened. We can’t see your data, because it never leaves your phone, so a description or a screenshot helps.
Common questions
Cancelling Premium
Subscriptions are handled by the store you bought from. On Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions (Google’s steps). Deleting the app doesn’t cancel a subscription.
Premium on a new phone
Sign in to the same Google Play account, open the Premium tab in Hamster and tap Restore purchases.
Keeping a copy of your data
Everything you enter stays on your phone, with no account and no cloud copy, so we can’t recover it if the phone is lost or the app is deleted. To keep your own copy, use Export CSV in the app’s Settings.
A figure looks wrong
First check the tax year you have selected and the salary in Settings, as both change the estimate. If it still looks wrong, email us the figures you entered (no bank details, please) and what you expected. Our how we check our numbers page lists the sources we use.
A bank statement won’t import
So far statement import has been tested with Chase statements and with sample statements. If yours doesn’t work, tell us which bank it’s from and the message Hamster showed. Please don’t send us the statement itself.
More answers are in the FAQ. Hamster can’t give personal tax advice; for that, check GOV.UK or speak to an accountant.